Legal & Policies
The documents that govern your use of the Bay of Bapatla platform — as a visitor, a customer, or a business partner.
Terms of Service
The agreement governing your use of the Platform, including bookings, payments, acceptable use, liability and governing law.
Privacy Policy
How we collect, use, store and protect your personal data, and your rights under the Digital Personal Data Protection Act, 2023.
Refund & Cancellation Policy
Cancellation windows, refund timelines and dispute handling for bookings, published in line with the Consumer Protection (E-Commerce) Rules, 2020.
Delivery & Services Policy
How services and physical products booked through the Platform are confirmed, delivered and completed.
Partner & Listing Policy
The rules for businesses and service providers listing on the Platform — accuracy, verification, content standards and payouts.
Grievance Redressal
How to raise a complaint, our designated officers under the IT Rules 2021, and the applicable response timelines.
Disclaimer
Limitations on the Operator's responsibility for information, listings, safety guidance and third-party content.
Questions or complaints?
Write to us at support@bayofbapatla.com — we respond to grievances within the timelines set out in our Grievance Redressal Policy.