1. Nature of Services

The Platform connects you with local Partners offering services such as tours, guided experiences, stays, adventure activities, dining, shopping and transport. These services are delivered in person at the location described in the listing. The Platform itself does not physically ship or deliver services, and no physical goods are dispatched by the Platform.

2. Booking Confirmation

When you complete a booking, you will receive a confirmation on the Platform and to your registered contact details. The confirmation states the service, date and time, location or meeting point, and the amount paid. Please review the confirmation promptly and contact us at support@bayofbapatla.com if any detail is incorrect.

• Keep your booking reference handy when arriving for the service or contacting the Partner.
• Where the listing or Partner requires advance notice for changes, please comply so the Partner can accommodate you.

3. Physical Products

Where a Partner sells physical products (for example, shopping or clothing items) through the Platform, the Partner is responsible for packing, shipping and delivering the product. Estimated delivery timelines, shipping charges and the country of origin of the product are disclosed on the listing, as required by the Consumer Protection (E-Commerce) Rules, 2020.

• Delivery timelines run from the Partner's dispatch confirmation, not from the date of order.
• You may cancel a physical product order before dispatch for a full refund; after dispatch, the Partner's exchange and return terms apply.
• Shipping charges paid are refunded in full when an order is cancelled before dispatch, or when the delivered item is damaged, defective or incorrect.
• For any delay, damage or non-delivery of a physical product, contact the Partner and copy support@bayofbapatla.com, and we will facilitate resolution under this policy and the Refund & Cancellation Policy.

4. Service Delivery

The scope, duration, inclusions and meeting arrangements of each service are described in the listing. Please arrive at the stated meeting point on time, and carry any documents or items the listing asks you to bring (such as a booking reference or identification).

• Inclusions and exclusions stated in the listing govern what the service provides.
• Where weather or sea conditions make a beach or water activity unsafe, the Partner may modify or postpone the activity for your safety, and this is not treated as a failure of service.
• If you are late for a scheduled activity and miss it, the Partner's reasonable discretion applies, and any refund is governed by the Refund & Cancellation Policy.

5. Rescheduling

Where a Partner allows rescheduling, you may request a new date or time through the Platform or by contacting the Partner. Rescheduling is subject to availability and any price difference. Repeated or last-minute rescheduling may be treated as a cancellation under the Refund & Cancellation Policy.

6. Non-Delivery or Service Failure

If a booked service is not provided, or is provided materially below what was described in the listing, you may report it to us at support@bayofbapatla.com within a reasonable time. We will investigate with the Partner and, where the claim is upheld, arrange a refund or alternative in accordance with the Refund & Cancellation Policy.

• We may ask you for supporting information, such as photos or receipts, to verify the claim.
• Claims must be raised within 7 days of the scheduled service date to be considered.

7. Contact

For questions about delivery of a service or product, write to support@bayofbapatla.com.